About Agricultural Research Council (ARC)

The Agricultural Research Council (ARC) is South Africa’s premier science institution dedicated to agricultural research, technology development, and transfer. Operating across 11 campuses nationwide, the ARC’s mission is to foster innovation and develop human capital to support and grow the agricultural sector.

Duties and Responsibilities

• Installation and maintenance of ICT hardware, software and network equipment.
• Installing, upgrading and providing user support on software.
• Setting, Maintaining and monitoring security of the network applications.
• Consult with ICT Senior System Administrator, ICT Service Delivery Manager or CO Engineers where required to ensure information systems operate effectively.
• Performing backups in line with DRP, BCP and Backup and Restoration policies.
• Provide 2nd and 3rd line support to End Users as per ITSM call log system.
• Maintain good relationships with end users and management in the absence of an ICT Senior System Administrator.
• Ensuring effective delivery of ICT Strategy initiatives and projects.
• Maintain hardware and software asset register and ensure effective lifecycle planning processes.
• Taking part in management through reporting to the internal institute ICT Committee and report monthly to the ICT Service Delivery Manager in absence of an Senior System Administrator.
• Manage the telephone system environment, including the creation and deletion and changing of telephone extensions, the creation and deletion of PIN Codes for external dialing.
• Distribution of detailed telephone reports from Telephone Management System.
• Manage the printing environment, including the creation and deletion of printing codes/user accounts.
• Assist SCM through consultation with the acquisition of ICT related Services and equipment requested by the institute.
• Manage and/or assist with corporate projects such as hardware refresh (Desktop/Laptop/Servers) or new service deployment, or current system expansions.

Requirements

• National Diploma in Information Technology or Computer Science.
• 2-3 years’ experience in the Information Technology field.
• Microsoft Certification and ITIL Certification will be advantageous.
• Knowledge of Computer hardware and software.
• Excellent interpersonal skills.
• High-level ability to work independently.
• Good communication, verbal and written skills.