About Department of Employment and Labour (DEL)

The Department of Employment and Labour (DEL) is the South African government department responsible for regulating the labour market, enforcing labour laws, and managing social security funds for workers.

The Department intends to promote equity (race, gender and disability) through the filling of these posts in line with the numeric targets contained in the Employment Equity Plan.

Post Details

Post: UI Claims Officer (X141 Posts)
Salary: R269 499 per annum
Post Number: 05/23

Centres and Reference Numbers

The posts are available at the following centres:

• Beaufort West Labour Centre – Ref No: HR4/4/10/637 (X13 Posts)
• Cape Town Labour Centre – Ref No: HR4/4/10/638 (X12 Posts)
• Atlantis Satellite Office – Ref No: HR4/4/10/639 (X5 Posts)
• Athlone Satellite Office – Ref No: HR4/4/10/640 (X11 Posts)
• George Labour Centre – Ref No: HR4/4/10/641 (X10 Posts)
• Knysna Labour Centre – Ref No: HR4/4/10/642 (X12 Posts)
• Plettenberg Bay Satellite Office – Ref No: HR4/4/10/643 (X12 Posts)
• Mitchells Plain Labour Centre – Ref No: HR4/4/10/644 (X9 Posts)
• Nyanga Satellite Office – Ref No: HR4/4/10/645 (X12 Posts)
• Mossel Bay Labour Centre – Ref No: HR4/4/10/646 (X13 Posts)
• Oudtshoorn Labour Centre – Ref No: HR4/4/10/647 (X9 Posts)
• Vredenburg Labour Centre – Ref No: HR4/4/10/648 (X18 Posts)
• Vredendal Satellite Office – Ref No: HR4/4/10/649 (X10 Posts)

Minimum Requirements

Applicants must have:

• Grade 12 / Senior Certificate
• 0–6 months’ experience

Knowledge Requirements

• Unemployment Insurance Act
• Unemployment Insurance Contributions Act
• Public Service Regulations
• Public Service Act
• Batho Pele Principles
• Departmental Policies and Procedures
• Customer Care

Skills Required

• Verbal and written communication
• Listening skills
• Computer literacy
• Customer relations
• Decision-making

Key Duties

Successful candidates will be responsible for:

• Receiving and assessing all UI claims on relevant systems in line with SOPs
• Registering employers and verifying employee declarations
• Executing payments of approved claims within set timeframes
• Attending to enquiries relating to processed claims
• Performing administrative duties within the section

Enquiries

• Beaufort West: Ms V Theron – (023) 285 0981
• George: Mr M Charles – (044) 801 1223
• Knysna / Plettenberg Bay: Ms C Windwaai – (044) 302 6800
• Mitchells Plain / Nyanga: Mr F Creighton – (021) 065 4990
• Mossel Bay: Mr C Minnies – (044) 285 0260
• Oudtshoorn: Ms A Van Wyk – (044) 285 1340
• Vredenburg / Vredendal: Ms J Le Fleur – (022) 065 0815

How to Apply

Applications must be submitted to:

Chief Director: Provincial Operations
PO Box 872, Cape Town, 8000

Or hand delivered to:
Department of Employment and Labour
No. 9 Long Street
Cnr Riebeeck and Long Street
Cape Town

Online Applications (Email by Centre)

• Beaufort West: [email protected]
• Cape Town: [email protected]
• Atlantis: [email protected]
• Athlone: [email protected]
• George: [email protected]
• Knysna: [email protected]
• Plettenberg Bay: [email protected]
• Mitchells Plain: [email protected]
• Nyanga: [email protected]
• Mossel Bay: [email protected]
• Oudtshoorn: [email protected]
• Vredenburg / Vredendal: [email protected]
• Somerset West: [email protected]