About Financial Sector Conduct Authority (FSCA)

The Financial Sector Conduct Authority (FSCA) is the dedicated market conduct regulator for financial institutions in South Africa. Established in 2018 under the Financial Sector Regulation Act 9 of 2017, it replaced the former Financial Services Board (FSB) as part of the “Twin Peaks” regulatory model.

Purpose of the Job

• To assist the department in handling complaints and queries from multiple sources, redirect complaints to external stakeholders, regulatory authorities and internal FSCA divisions in accordance with relevant protocols and management of the debarment register. The person appointed to this position will report to the Manager.

Key Performance Areas

• Assess complaints and queries received by the Department;
• Refer matters that do not fall within the scope of the FSCA to external stakeholders;
• Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
• Engage with internal and external stakeholders with regards to the activities of the Department;
• Engage with relevant internal and external stakeholders to facilitate the closure of various matters;
• Assist with the outreach projects; and
• Attend to administrative responsibilities of the Department as directed by the management team

Other Key Competencies

• The candidate must demonstrate the following skills and attributes: A high level of judgement and aconfident and decisive approach; problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills.

Requirements

• Bachelor’s Degree in Law or Commerce or any other relevant qualification with 0 to 1 year of experience. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.