We are seeking an exceptional individual to join our team at The Bay Hotel, nestled between the majestic Twelve Apostles Mountain range and the sparkling Atlantic Ocean. In this role, you will be at the core of delivering extraordinary guest experiences, ensuring every visitor feels welcomed, valued, and cared for. If you have a passion for hospitality and a commitment to excellence, we would love to welcome you to our team!

What you will be doing:

• Ensure guests feel welcomed and that their accommodations are ready according to company standards.
• Assist guests with the check-in and check-out processes.
• Manage daily operations and support the seamless delivery of high standards.
• Coordinate with different departments to oversee event logistics for weddings, corporate events, and intimate gatherings.
• Create a personalized and unforgettable experience for each guest.

Minimum requirements:

• Education: Grade 12 or equivalent.
• Language Skills: Must speak, read, write, and understand English at a professional level.
• Technical Skills: Computer literate with a minimum level 2 experience in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Qualifications: Accommodation Certificate or Hotel School diploma is advantageous.
• Transportation: Driver’s license required.
• Financial Knowledge: Financial diploma is advantageous.
• Experience: Previous experience in a similar position within a 4/5-star hotel is preferred.
• Knowledge: Familiarity with all duties and procedures in the Front Office/Reservations Department; Opera experience is essential.

Ready to Join? If you’re excited to bring our guests visions to life and help create lasting memories in the world of luxury hospitality, we want to hear from you!