Website Hyatt Regency
Welcome to Hyatt Regency hotels, where connections flow seamlessly whether you’re traveling for business or leisure. With more than 150 hotels in over 30 countries, Hyatt Regency is a welcome place for convention goers, business travelers, and leisure seekers alike. Find yourself surrounded by enthusiastic service, eager to make sure all your needs are met. Because no detail goes unnoticed here. Our worldwide hotels are conveniently located in urban, suburban, airport, convention, and vacation destinations.
Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.
Duties and Responsibilities but not limited to:
- Greet and welcome guest in a professional and friendly manner.
- Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
- Checking guests in and out of the hotel.
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay.
- Handle reservations, inquiries and guest concerns promptly.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Maintain accurate records and manage administrative tasks.
Skills and Qualifications:
- A minimum of 2 years’ experience as a receptionist within the hospitality industry.
- Strong communication and interpersonal skills.
- strong organisational abilities and attention to detail.
- proficiency in OPERA
- Flexibility to work shifts, including weekends and public holidays
- Proficiency in Microsoft Office
