Website AVBOB South Africa
Africa's largest Mutual Assurance Society where all your funeral insurance and funeral service needs are met, with dignity, respect and sensitivity. Because AVBOB is a Mutual Assurance Society, we don't have external shareholders expecting a share of profits; we only have members. The extra profits of the society are distributed amongst our members in the form of free member benefits* and special bonuses.
Responsibilities Include
- Facilitate day-to-day administrative request received from the external call centre.
- Communicate information to external call centres or external clients in a professional and timely manner.
- Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
- Facilitate and schedule debit order deductions and changes
- Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
- Provide voice recordings and feedback to complaints department where complaints are being lodged.
- Distribute non-payments and provisional lapse data to call centres on a monthly basis.
- Provide quotations as well as policy information on clients as per requests received.
- Resolve department day to day issues with clients, colleagues and 3rd parties.
- Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.
- Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.
- Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
- Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.
