Website M-KOPA
M-KOPA is a UK-headquartered emerging market fintech that provides affordable smartphones and digital financial services. With operations in Nigeria, Ghana, Kenya, South Africa and Uganda, the company has extended over $1.5 billion in credit to more than 5 million customers. Using an innovative financing model based on daily repayments, M-KOPA provides affordable smartphones embedded with financial services that fit with the cash flow of millions of underserved individuals who earn their income on a daily basis. By leveraging rich payments data and proprietary AI-driven analytics, M-KOPA builds a credit record for each customer which forms the foundation for a long-term financial relationship for digital loans, affordable data subscriptions and insurance.
About the job
Are you prepared to embark on an extraordinary journey with M-KOPA?
As the Retail Team Lead at M-KOPA, you will oversee the operations of our Service Centers, Servicing Depots, and Stock Depots in South Africa. Your leadership will be crucial in training retail staff and ensuring an excellent customer experience.
You will be responsible for stock management in service centers and depots, ensuring timely and accurate reporting. This involves supervising stock controllers, maintaining optimal stock levels, and minimizing discrepancies. You will implement efficient stock control procedures, conduct regular audits, and coordinate with the supply chain and warehouse for timely stock replenishment. Additionally, you will train and support staff in best practices for stock management.
Another key aspect of your role will be shop management, which includes executing shop branding and managing the look and feel of the shops. You will acquire necessary shop permits and oversee renovations and maintenance. In terms of retail training, you will develop and improve the retail knowledge base, manage the training schedule and materials, and address knowledge gaps through training and process improvements.
Furthermore, you will ensure adherence to policies and processes in service centers and depots, implementing improvements where necessary. You will also prepare and present performance reports and key metrics in line with company compliance policies.
Join us and be part of a team that’s redefining the industry.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized thrice by the Financial Times as one Africa’s fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we’ve served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
