Website TFG (The Foschini Group)
TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture. TFG has the largest speciality fashion and lifestyle retail footprint in South Africa and a growing presence in the UK and Australia.
About the job
Responsibilities
JOB DESCRIPTION
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus – understands, anticipates, and meets the needs and expectations of customers
- Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
