Website Old Mutual South Africa
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business.
About the job
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Old Mutual Insure is looking for Claims Negotiator in the Non Motor space . The role will be responsible for Non-motor end-to-end claims. The role provides quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalization.
You Would
- Capture/register claim
- Validation of claims in line with checklist and SOP’s
- Answer telephone and email queries from all the stakeholders
- Analyse claim and confirm cover
- Draft rejection letter if claim rejected
- Request and analyze policy and related documentation
- Appoint assessors and investigators, if required
- Processing payments within the turn-around time
- Complaints handling and resolution
- Liaising with Service Providers
Minimum Requirements: Skills , Experience and Qualifications
- Matric
- Tertiary Degree/Diploma will be advantageous
- Higher Certificate in Short Term Insurance NQF 5 or NQF 4 – highly advantageous
- 2 – 3 years relevant work experience in claims validation and settlement
- Computer literate
- Good application of mathematics, logical sequencing & pattern recognition
- Claims investigation skills and attention to details.
The Recruitment process:
- TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs
- Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team
- Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
- Final Feedback
