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Administrator

Full Time

Website eThekwini Municipality

The eThekwini Municipality is an employer of choice, with excellent working conditions and competitive salary packages for employees. The Municipality is committed to creating a great place to work by creating development opportunities for employees to grow. Working for eThekwini Municipality will give you a chance to make a difference in people’s lives and become part of our team to make Durban the most caring and liveable city in Africa.

Key Responsibility Areas

  • Expedite the processing of Metro Revenue Bill account operations and provision of customer service information and actions necessary for a sound customer relationship.
  • Implementing and expediting service excellence initiatives within the Service Centre.
  • Monitoring and expediting the carrying out of all direct and indirect municipal revenue collection activities from customers.
  • Supervising and monitoring staff compliance with all established applicable procedures, rules and regulations pertinent to customer care and revenue collection activities.
  • Monitoring compliance with all security measures pertinent to cash in transit processes and taking remedial action.
  • Handle all escalated customer contacts to ensure customer satisfaction.
  • Provide consistently high quality customer service and complying with Batho Pele principles in all interactions with customers.
  • Provide information updates on access to utilisation of and payment for municipality services and process general customer requests.
  • Expediting the processing all applicable administrative requirements for registration of and account transfer requests to new/existing municipal customers.
  • Investigating and confirming compliance with applicable guidelines, memoranda, policies, rules and/or regulations.
  • Authorising requests for refunds to customers of payments made to the Municipality (e.g. deposits).

Essential Requirements

  • Grade 12 (NQF Level 4) with Mathematics or Accounting or equivalent and a certificate in the Financial field.
  • 3 Years relevant experience.
  • Computer Literacy.

Preferred Requirements

  • Diploma (NQF Level 6) in Accounting field.
  • 4 Years relevant experience.

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