Website eThekwini Municipality
The eThekwini Municipality is an employer of choice, with excellent working conditions and competitive salary packages for employees. The Municipality is committed to creating a great place to work by creating development opportunities for employees to grow. Working for eThekwini Municipality will give you a chance to make a difference in people’s lives and become part of our team to make Durban the most caring and liveable city in Africa.
Key Responsibility Areas
- Expedite the processing of Metro Revenue Bill account operations and provision of customer service information and actions necessary for a sound customer relationship.
- Implementing and expediting service excellence initiatives within the Service Centre.
- Monitoring and expediting the carrying out of all direct and indirect municipal revenue collection activities from customers.
- Supervising and monitoring staff compliance with all established applicable procedures, rules and regulations pertinent to customer care and revenue collection activities.
- Monitoring compliance with all security measures pertinent to cash in transit processes and taking remedial action.
- Handle all escalated customer contacts to ensure customer satisfaction.
- Provide consistently high quality customer service and complying with Batho Pele principles in all interactions with customers.
- Provide information updates on access to utilisation of and payment for municipality services and process general customer requests.
- Expediting the processing all applicable administrative requirements for registration of and account transfer requests to new/existing municipal customers.
- Investigating and confirming compliance with applicable guidelines, memoranda, policies, rules and/or regulations.
- Authorising requests for refunds to customers of payments made to the Municipality (e.g. deposits).
Essential Requirements
- Grade 12 (NQF Level 4) with Mathematics or Accounting or equivalent and a certificate in the Financial field.
- 3 Years relevant experience.
- Computer Literacy.
Preferred Requirements
- Diploma (NQF Level 6) in Accounting field.
- 4 Years relevant experience.