CRITICAL OUTPUTS

• Effectively manage operational expenses including but not limited to staffing and dental consumables.
• Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
• Provide accurate information to customers at all times regarding professional availability and account information.
• Ensure correct data completion and capturing of patient information.
• Manage and implement sound patient flow in the dental department.
• Implement and communicate revised / new operational processes to all staff members.
• Manage correct capturing of all patient data.
• Ensure patient confidentiality at all times.
• Assess billing information and ensure corrections.
• Assist patients with account queries, support staff and escalate as necessary.
• Ensure availability of stationary, business consumables and printing stock etc.
• To record and manage maintenance of all dental equipment.
• Schedule services of dental equipment.
• Ensure compliance to licensing requirements of x-ray machine.
• Ensure sound working relationships with internal and external customers.
• Manage the provision of accurate information to customers.
• Ensure that dental staff delivers a quality customer service.
• Ensure that communication to customers portray a professional, efficient image at all times.
• All queries to be handled courteously and professionally within 24 hours.
• Ensure that dentists’ diaries are opened according to scheduled rosters.
• Ensure pro-active communication with health professionals to identify and address needs and risks.
• Coordinate and implement sound dental operational practices aligned with the dental operating model.
• Quality customer service aligned with Intercare’s vision, mission, and values.
• Monthly management of creditors for the dental department.
• Effective leadership and people management.

REQUIREMENTS

• Minimum qualification: Grade 12
• 2-3 years’ experience within a dental environment
• Computer proficiency (MS Office) essential, GoodX experience advantageous.
• Registered with HPCSA as a registered Dental Assistant.
• Strong background in administration.