Website Discovery Limited
We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.
Job Purpose
- The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.
Key outcomes may include but are not limited to:
- Leads, coaches and supervises a specialised client service team.
- Provides updates reports to management.
- Presents new enhancements at forums.
- Networks and builds relationships.
- Delivers results and meets customers’ expectations.
- Facilitates team outputs and delivery ensuring the highest standard of delivery.
- Coordinates projects for team and business and leads project meetings when required.
- Drives operational deliveries and maintains efficiencies within the team.
Special Conditions
- Shift work may be required
Work Experience
- At least 3 – 5 years working experience in a call centre environment
- Including 2-3 years experience in Banking
- 2-3 years Management experience as an advantag
Education
- A bachelors degree
Technical Skills or Knowledg
- Knowledge of Discovery Bank systems and the servicing
- Advanced level of Microsoft Office
- High level command of English language
- Advanced writing skills
- Detail orientated (organized and systematic)
- Persuasion skills
- Ability to prioritize
- Deadline driven
- Ability to be assertive in difficult situations
- Resilient
- Time management and planning
- Able to work under pressure
- Stress management
- Strong Project Management skills
