Website Motor Industry Barganing Council (MIBCO)
The Labour Relations Act Provides for the self-regulation of Industries through the medium of Bargaining Councils. MIBCO is a Bargaining Council as envisaged in the Act whose mission is to create and maintain industrial peace and stability in the Motor Industry.
Duties and Responsibilities
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact.
- Assist walk-in clients
- Conducts preliminary investigations on labour matters.
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Assist Designated Agents with admin work
- Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
Requirements
Qualifications
- Matric (Grade 12)
- Knowledge of collective agreements and Labour Relations Act
- Knowledge and experience of Funds and Returns (Manual & Online) processing.
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Advance computer literacy
- Query resolution skills and in particular labour matters
- Customer orientated behavior
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
