We are seeking a Director of Housekeeping to join our Rooms Division leadership team. You’ll take full ownership of the housekeeping operations, leading a team of 85 in ensuring that every guest room, public area, and back-of-house space exceeds expectations – delivering an exceptional 5-star plus experience. If you live and breathe our values – Teamwork, Respect, Innovation, Accountability, Passion, and Integrity – we want you on our journey.

Key Responsibilities

Strategic & Departmental Leadership

• Develop and execute a housekeeping strategy aligned with the hotel’s luxury vision.
• Collaborate with Rooms Division leadership to deliver seamless guest experiences.
• Champion innovation and continuous improvement.

Operations & Quality Management

• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.
• Conduct inspections, address guest feedback, and drive corrective actions.
• Manage laundry operations and linen cycles for quality and cost control.

Financial & Resource Leadership

• Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).
• Monitor expenses, track variances, and optimise efficiencies.
• Take full P&L responsibility, managing cost per occupied room (CPOR).

Asset & Inventory Management

• Maintain and safeguard departmental assets and equipment.
• Set and monitor PAR levels, ensuring efficient stock management.
• Oversee preventative maintenance and asset lifecycle planning.

Leadership & People Development

• Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).
• Drive performance management, training, and succession planning.
• Build a culture of pride, accountability, and service excellence.

Compliance & Reporting

• Deliver accurate financial and operational reporting.
• Ensure compliance with labour laws, safety standards, and hotel policies.
• Participate in audits and uphold best-practice housekeeping standards.

Requirements

• Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (300+ rooms).
• Proven track record in budget management, strategic planning, and operations.
• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.).
• Strong data analysis and reporting skills (Excel proficiency essential).
• Degree or diploma in hospitality management (preferred).

Key Competencies

• Strategic Leadership & Planning
• Financial Acumen (Budgeting, P&L, CPOR)
• Operational Excellence & Quality Assurance
• Guest-Centric Service Mindset
• Leadership & Team Development
• Inventory, Linen & Asset Management
• Communication & Collaboration