Job Summary

• The Assistant Manager is fully responsible and assigned to the duties of assisting the Retail Manager with the day to day running and operations of the retail store.
• To ensure his/her assigned duties are executed to One&Only standards, and to ensure proper delivery of highly personalized service with attention to detail.
• She/ he also must maintain strong and healthy communication with the Retail Manager and assist in motivating the team to perform to the highest levels of service.

Key Responsibilities

• Looks after his/her assigned guests in all aspects and ensures 100% guest satisfaction.
• Be punctual and subscribe to the shift times in the best interests of the store, resort and its guests.
• Promote new ideas and aspects of concern and difficulty to relevant department heads and ensure that lines of communication are always open.
• Help maintain a positive and safe working environment.
• Lead team members in maintaining punctuality, grooming standards, coordination and completing their assigned duties.
• Demonstrates initiative, proactively suggest new services and anticipate guest needs.
• Share knowledge and skills with other colleagues.
• Communicate guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Duties and Responsibilities

Sales Generation

• Assist and support development of sales techniques for the team in order to maximize sales through training.
• Demonstrate Sales Leadership by playing an active role on the shop floor by being present, available and visible.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines.

Customer Service

• Follow up with team and manager to maintain and ensure constant client communication and service delivery.
• Assist in shipping of all guest purchases.

Operations

• Ensure accurate and timely processing of all International Orders, from start to finishing of the OC and PO to arrival on floor and costing of item correct.
• Communicate inventory needs to management to sort business goals.
• Manage stock take procedures according to stock take SOP.
• Log accurate sales and sales logs to Head Office on a weekly basis.

Merchandising and Visual

• Assure shop floor clean and tidy at all times.
• Assist in/delegate change in shop floor for exciting displays.
• Ensure Shop windows are always clean and fresh, new ideas show case what Neo has to offer.

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
• To attend Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.