Job Summary

• To deliver administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Quality Assurance:

• Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes tasks timeously

Accountability: Data capturing and General Administration duties 85%

• Support Deceased Estate Administrators in your role as Administration Support Department.
• Receive instructions from the Deceased Estate Administrators to capture the Executors, Attorney and Valuation fees on the Magic system.
• Accurately and timeously capture, balance and bank all income (e.g. executors,
• attorneys & valuation fees) on the Magic system (Absa Trust internal system) by the month financial cut-off date.
• Reconcile electronic payment accounts (e.g. monies received from different
• stakeholders iro proceeds from the insurance company or / investments are then paid into the Estate Late account to update / balance with the cash card) on a daily basis.
• Take control of ordering of stationery and office consumables etc. on a weekly basis by ensuring that adequate reserve stock is ordered via the COUPA system to maintain the functionality of the office.
• Perform any other administrative or ad-hoc duties as contracted in Performance

Development document.

Accountability: Compliance to legislative requirements 5%

• Complete all compulsory compliance and legislative training with the required time frames as prescribed by Absa Risk
• Adhere to business processes and controls practice e.g. by adhering to the Estate Process / Manual / Policy.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information securities, Records
• Manage money laundering, Sanction etc. Non adherence to Absa’s Policy & Procedure may lead to disciplinary action

Accountability: Customer Service 10%

• Interact between Estates Services, Absa Bank and All Stakeholders (Attorneys, Valuators etc.) in a professional manner.
• Investigate and resolve queries in an efficient and professional manner at all times (internal and external customers).
• Deliver quality work at all times within a specified turnaround time as contracted in Performance Development document.

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)