Job Overview:

• We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities:

Installation and Maintenance Management

• Conduct installations and de-installations of ABMs.
• Provide on-site training to clients on newly installed ABMs.
• Install and maintain docking stations.
• Apply necessary upgrades and modifications of ABMs.

Operational Efficiency

• Ensure timely response to client service requests.
• Maintain high standards of workmanship.
• Complete service-level agreements (SLAs) as per contractual obligations.
• Properly maintain and manage company-issued equipment.
• Retrieve faulty canisters from cash centre for service and repair.
• Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
• Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

Client Satisfaction and Retention

• Ensure ongoing customer satisfaction through effective training and support on all devices.

Customer Service Delivery

• Provide on-site technical fixes as required.
• Respond to technical call-outs within SLA timeframes.
• Be available to work extended hours as operational demands require.

Health and Safety Compliance

• Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
• Participate in company safety initiatives including meetings and toolbox talks.
• Report and follow up on all safety incidents promptly.
• Adhere to workplace safety policies and procedures.
• Attend mandatory safety training and refresher sessions.
• Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.