Purpose of the Job

• The Debriefer is responsible for managing the debriefing of returned deliveries, including full, partial, and content returns. The role involves verifying documentation, scanning and coding parcels, recording discrepancies, and ensuring accurate POD management. It also includes maintaining order in the debriefing area, ensuring compliance with hub procedures, and supporting operational tasks as needed.

Key Responsibilities
Debriefing of Returns (Full, Part Deliveries and Content returns)

• Verify that customer failed delivery invoices are properly endorsed by the customer and contain a valid call centre reference number
• Accurately scan and code returned parcels in the Freightware system
• Ensure content returns are correctly captured on Freightware system, cross referenced, remarks noted on waybill content field
• Correctly separate and allocate customer and Value failed deliveries for processing by the Crossdock, bookings department, or to be stored in the query cage pending authorisation
• Ensure each parcel is checked for damages or shortages
• Ensure discrepancies are documented and communicated
• Ensure driver’s reports are completed in detail

POD Management

• Ensure that pods are debriefed as per the store requirements
• Line by Line debriefing must be done for stores that are generating the GRV’s
• Discrepancies must be noted, documented and communicated
• Ensure that all pods are accounted for as per the delivery manifest
• Ensure that delivery manifests are debriefed in fully and communicate the outstanding manifests with relevant stakeholders
• Ensure that pods are affixed with V-labels for pod linking and separation on edocs
• Ensure proper handover to the POD department

Housekeeping and Shift Conduct

• Clock in immediately upon arrival for duty
• Report for duty in the appropriate uniform and ensure professional appearance at all times
• Maintain cleanliness and order in the debriefing cage area by ensuring:
• Drivers use pallets to organise returns and Upliftments
• All returned goods and Upliftments are separated, clearly labelled, and stored according to the hub floor plan.
• Correct documentation accompanies each item or collection

Compliance and Accuracy

• Ensure all parcels within storage cages align with the hub floor plan layout
• Verify each parcel’s presence and status against the WIP (Work in Progress) report for the relevant depot
• Ensure quality check of PODs

General Operational Support

• Assist with operational tasks and functions as directed by management.

Minimum Requirements

• Grade 12 (Matric)
• Logistics/ Transport qualification or 2 years prior experience in a similar role

Skills Required

• Excellent communication skills (Both Written & Verbal)
• Problem solving
• Attention to detail
• Proficiency in Systems (Freightware)
• Organisational skills