The City of Cape Town is the legislative capital of South Africa and the second-largest city in the country. Located on the southwest coast beneath the iconic Table Mountain, it is a major port and a popular tourist destination. The City provides all the services normally associated with a full-service municipality, such as water, electricity, waste removal, sanitation, new infrastructure, roads, public spaces, facilities, housing developments, the upgrade of informal settlements and existing infrastructure, clinics and more.

Requirements

• A relevant 3-year tertiary qualification
• 5-6 years’ relevant experience
• Working experience in SAP and LUM
• Ability to work transversely and independently
• Excellent verbal and written communication skills
• Supervisory skills would be an advantage
• Valid driver’s licence

Key Performance Areas

• Oversees the administrative support functions for the Valuation Appeal Board (VAB), including scheduling meetings, conducting meetings, minutes, customer liaison and preparing of remuneration forms.
• Creates and maintains the standard operating procedures (SOPs) for the Disputes Section.
• Coordinates the preparations for the publication of valuation rolls, and the review, objection and appeal processes.
• Develops and maintains administrative and query functionality in respect of valuation notices to customers.
• Implements the necessary procedures and controls to facilitate effective communication between various stakeholders.
• Monitors and updates the Valuation website information as required.
• Oversees and provides guidance on the creation and execution of the bulk email process.
• Creates and maintains the generic response document for the Disputes Section.
• Undertakes quality assurance processes to ensure the accuracy of responses.
• Oversees the generic email accounts for the section, provides guidance to staff about complicated queries.
• Oversees the recording and capturing of legislated disputes for completeness and correctness.
• Identifies training and skills deficit and ensures the necessary training and skills transfer is made available