Role Purpose

• To deliver accurate and efficient pensioner payroll administration and client servicing by ensuring timely annuity payments, thorough reconciliations, and effective query resolution, while maintaining high service standards and compliance with regulatory and operational requirements.

Requirements
Experience And Qualifications

• Matric or NQF level 4.
• 5 Years’ experience in a financial services environment.
• Experience in administering annuity pensioner payroll.
• Experience in the Annuity Administration Environment will be an advantage.
• Employee Benefits experience will be an advantage.
• Advanced Excel skills, i.e., Pivot tables, VLOOKUPs, etc.
• Ability to calculate tax according to SARS requirements.

Duties & Responsibilities
Technical

• Administering various standalone Retirement Funds.
• Administration of the Annuity business, which includes monthly pension payments and death claims.
• Accurately load and maintain pensioner records, including personal, address, and banking details.
• Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid.
• Maintaining member-level transactions across Benchmark systems.
• Reconcile and balance monthly payroll, including Action Swift/overseas payments, and ensure timely submission for approval.
• Preparing a monthly report for submission of PAYE (EMP201) to be sent to the Tax Valuation team in the business.
• Preparing tax recons, Bi-annual and Annual (EMP501) to be sent to the Tax Valuation team in the business.
• Issuing tax certificates at the end of the tax year – IRP5/IT3(a).
• Death Claims (joint/single life) – Stopping the payments upon the death of a pensioner, requesting necessary documents, and setting up a beneficiary pension (spouse/child) as determined by the rules of the fund.
• Process proof of existence checks via Home Affairs Interface and suspend pensions where required due to outstanding documentation.
• Preparing Admin Reports, Valuation Data, and Year-end Reports.
• Updating the Data Verification Form for accuracy of data or outsourcing purposes.
• Making payments to trustees for attending various meetings for the fund and calculating the percentages of the payment due.
• Ensure audit files are up to date and handle audit queries during the financial year-end process.

Client Services

• Distribute client communication timeously, including pay slips, tax certificates, and increase letters.
• Adhere to internal controls and SLAs (internal and external), ensuring all administrative and reporting tasks are completed accurately and on time.
• Ensure all monthly registers are up to date and follow-up items are actioned.
• Ensure that the call centre service factor remains above 95% by providing clients with efficient service.
• Provide, file, and maintain relevant documentation to ensure easy access and compliance with guidelines.
• Build strong relationships with clients and stakeholders, contributing to a service-oriented culture and ensuring delivery on expectations.
• Identify and recommend improvements to systems, processes, and client service practices to enhance client experience and ensure fair treatment.
• Take ownership of client service requests and ensure timely, effective resolution of all queries, including those received via the call centre and team mailbox.

Team

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Actively participate in and positively influence change initiatives.
• Continuously grow professional, industry, and legislative knowledge to enhance expertise.
• Contribute to innovation by developing, sharing, and implementing new ideas.
• Take ownership of personal career development and learning journey.
• Monitor work items and escalate critical issues timeously to ensure resolution.

Competencies

• Accountability.
• Attention to detail.
• Written and verbal communication with impact.
• Organisation and planning skills.
• Team player.
• Client obsession.
• Time management.