Website M-KOPA
M-KOPA is a fintech company operating in Africa that provides asset financing through a pay-as-you-go model for essential products like smartphones and solar home systems.
M-KOPA is a fintech company operating in Africa that provides asset financing through a pay-as-you-go model for essential products like smartphones and solar home systems. The company uses mobile money payments and connected device technology to underwrite loans for underbanked customers and facilitate financial inclusion.
Your Impact
- Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
- Reverse Logistics: Manage phone swaps and returns with speed and empathy.
- Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
- Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
- After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
- Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
- Demonstrable experience in customer care or inventory management—ideally in mobile retail.
- Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
- Proven ability to manage front-office operations and digital systems.
