The Road Accident Fund (RAF) is a South African state insurer that provides compulsory social insurance to compensate victims of road accidents. It is funded by a dedicated levy included in the price of fuel. The RAF provides coverage to all road users within South Africa’s borders, including citizens and foreigners.

The Road Accident Fund (RAF) is dedicated to providing appropriate cover to all road users within South Africa, ensuring rehabilitation and compensation for individuals injured in road accidents. The organisation also promotes safer road usage through efficient service delivery and community engagement.

Purpose of the Job

The Administrative Assistant: Verification and Validation role focuses on ensuring that all claims submitted to the RAF are valid and legitimate. Successful candidates will support the Claims Division by managing documentation, verifying information, and maintaining administrative efficiency.

Key Performance Areas

• Movement and tracking of files and correspondence.
• Verification and validation of claims information.
• Accurate record keeping and data management.
• Maintaining positive stakeholder relations.
• Assisting with interrogation and follow-up of claim details.
• Performing general office administration duties.

Minimum Qualifications

• NQF Level 4 / Grade 12 / Matric certificate.

Experience Required

• At least 1 year of relevant experience working in an office environment.

Competencies

Behavioural

• Personal mastery
• Emotional wisdom
• Ethics and governance
• Customer orientation and focus

Technical

• Computer literacy
• Strong written, verbal, and listening communication skills
• Excellent customer service orientation
• Professionalism and attention to detail
• Organisational skills
• Analytical thinking and problem-solving abilities
• Effective negotiation and interpersonal skills

Employment Details

• Position Title: Administrative Assistant: Verification and Validation (X5)
• Division: Claims
• Reference No: 6264
• Location: Durban, KwaZulu-Natal
• Employment Type: Fixed-Term Contract (18 months)
• T.A.S.K Grade: 06
• Equity Target: Open to all applicants (not a disability-targeted role)

Note:

• Applicants must ensure that all information submitted is accurate and complete.
• Only shortlisted candidates will be contacted for assessments and interviews.

Why Join RAF

This is an excellent opportunity to gain administrative and verification experience within a national organisation that serves millions of South Africans. By joining RAF, you will contribute to ensuring justice and fairness for road accident victims while developing essential skills for your career growth.