SACAP is looking for an Admissions Officer for the ONL (Online) Campus based at Head Office in Claremont; who is responsible for selling SACAP programmes, growing SACAP new student numbers, finding new business and maintaining a healthy pipeline for future deals, and responding to new and current client base regarding complaints and services.

Responsibilities:
The candidate will be required to perform various functions that would include:

Follow up on all enquiries using the CRM system in close collaboration with other staff in the admissions department:

• Send templates to each student
• Call back students who request a call
• Provide clarifications to student’s queries in a professional manner
• Follow-up with students for any enquiries through direct meetings, live chat, phone calls and emails

Assist the marketing team at SACAP with in-house and external events:

• School Expo’s
• Make sure there is enough marketing material
• Represent the college in a professional way

Participate at SACAP Information Evenings and Open Days throughout the year:

• Make sure information packs are made
• Make sure all information given is up to date
• Present to classes on the courses available
• Assist with arranging orientation programs, educational workshops and graduation programs for students
• Provide testimonials and participating in Media and Public Relations campaigns when necessary

Monitor and updating ALL SACAP Social Networks and the CRM system:

• Updating all systems such as CRM, Student Base and student Manager, insuring tagging and inserted information is correct
• Linking students with other departments within SACAP

Monitor and follow through with all prospective students:

• Leads on CRM
• Walk ins
• Emails
• Telephone calls

Interview new students entering new programmes:

• Interview students to understand their objectives and background

Provide Career Guidance for all new students:

• Advise students about the programs offered, admission procedure, eligibility and costs involved

Provide information and product training for all stakeholders of SACAP on the various qualifications:

• Product training presentation
• Provide support to prepare admission related presentations
• Develop innovative communication strategies, recruitment strategies and enrolment plans in coordination with senior management to attract and enrol more students
• Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports for management whenever required

Assist students with registration process and study plan:

• Application forms
• Registration forms
• Financial Documents
• Career guidance
• MERs
• Provide assistance to the students to complete the enrolment forms
• Review all the students’ applications and refer the students to financial services personnel if required
• BioPsychoSocials
• Visa letters

Filing and tracking all new student documentation:

• File and track all information received in an organized manner

Core Performance Areas:

• Ensure you achieve your termly new student targets
• Find prospective customers and new target segments
• Make the necessary phone calls and meetings to help boost sales
• Persist in sales even in the face of failure
• Schedule appointments and meetings as necessary

Qualifications and Experience:

• Minimum education in Matric/Grade 12 certificate
• Proven work experience as a sales consultant in higher education
• Familiarity with CRM and Sales Force programmes
• Up to date with latest trends and marketing best practices

Skills:

• Excellent written, verbal and interpersonal skills suitable for working with people at all levels within SACAP and its stakeholders
• Ability to work under pressure and devise sales strategies
• Ability to explain product and features and benefits in a way what stands out over competitors
• Passionate about selling and finding ways to satisfy customer needs
• Resilience and willingness to deal with rejection
• Excellent organisation and management capabilities, including being a team player
• Organisational and time-management skills
• Knowledgeable and passionate about SACAP and its offerings

Personal Attributes:

• Team Leader
• Reliable
• Proactive
• Outgoing
• Responsible
• Organised
• Integrity
• Team player
• Respectful
• Friendly
• Works well under pressure
• Professional
• Empathy
• Focus
• Autonomy
• Positivity
• Confidence