Website Road Accident Fund
Road Accident Fund is a social security Fund that provides compensation to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.
Key Performance Areas
Ensure IT Services are Accessible to Internal and External RAF Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Adopt a proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
Provide Desktop Support
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
- Establish connection and access to MFD and scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
- Manage replacement of consumables in the processing centers.
Provide Network and Telephone Support
- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Undertake audits of hardware and software assets.
- Conduct Bi-annual asset verification.
AV Support
- Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Senior Officer Technology Support.
Reporting
- Provide input to IT Operations reports.
Qualifications and Experience
- National Diploma in Information Technology related qualification.
- Microsoft 365 Certified (Any) will be advantageous.
- AWS Cloud Practitioner Foundational will be advantageous.
- Relevant 2 years’ experience in system support.
