Website SafetySA
Safety SA has its roots in the Carlyle Group’s acquisition of the NOSA group which was completed during 2018. Since then the group has expanded organically and through the acquisitions of Deltamune’s testing business and SAI Global’s South African operations.
Some responsibilities may include:
- Responsible for the answering of customer questions accurately and timeously by call centre.
- Ensure utilization of sales techniques by call centre to maximize revenue opportunities.
- To resolve and log queries efficiently and within a professional timeframe and to ensure client satisfaction.
- Establish good relationships with clients, suppliers and internal staff.
- Call clients to verify details, answer questions and attempt to Lock in dates for their training.
- Follow up on delegates who did not submit all registration docs.
- Reschedule clients if they don’t attend course as scheduled.
- Do confirmation call a few days prior to the starting date of course.
- Request re-write & pre-requisite exemptions.
Requirements
- Matric.
- 1 – 2 years’ experience in a customer service or contact centre role.
- Experience or qualification in sales will be advantageous.
- Experience in the Food Safety industry will be advantageous.
- Fluent in English.
- Computer literacy (MS Office).
- Demonstrate teamwork as a valued team player.
- Preference will be given to employment equity candidates.
