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Banqueting Coordinator

Full Time
  • Full Time
  • Pretoria

Website ANEW Hotels & Resorts

ANEW Hotels & Resorts is a family driven company that currently owns and manages 14 properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Cape and North-West Province. Along with our driving ambition to grow, we seek the right partners with strategic properties where there will be a long term, sustainable and mutually beneficial relationship.

ANEW Hotels & Resorts invites suitable graduates to apply for banqueting coordinator  in Pretoria, Gauteng, South Africa.

Job Advert Summary Do you love creating a good first impression, exceeding customer expecations through efficient delivering and friendly service with great attitude, good knowledge of product and co-ordinating the delivery of all food and beverage?

The successful candidate will be based in Gauteng, Pretoria.
Minimum Requirements
  • Matric
  • Hospitality certificate or diploma is desirable
  • At least 1 years experience plus reception experience within the hospitality industry
  • Knowledge of Opera, Front office & F&B systems and procedures
  • High level of customer service, disciplined, organized and attention to detail is essential
  • Excellent communication skills
  • High degree of self-motivation and ambition
  • Must be able to work shifts, nights and weekends
Duties and Responsibilities
  • Greet customers politely, project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
  • Introduce self to customers
  • Ensures each conference facilitator receives a welcome pack and briefing on arrival
  • Ensure that our service and product deliver the highest level of guest satisfaction.
  • Monitor customer’s needs and promptly handle requests
  • Ensures post conference debrief with client and sign off account before departure on last day.
  • Bid guest’s farewell and invite them back to the hotel on departure
  • Handle customer complaints in a polite and professional manner, if unable to assist refer to manager immediately.
  • Ensure the Year to Date departmental profit per the budget is achieved.
  • Follow up on all daily banqueting and conference enquiries and ensure receipt of all pre-payments and deposits limiting business risk to non-payment.
  • Adhere to company cash and all money handling procedures.
  • Ensure all revenue per function sheet is raised correctly per day on Pluspoint and Apex. Ensure a banqueting control file is opened for all events and revenue is agreed to this on a daily basis.
  • Ensure that open folios with balances due are paid by the customer / guest, on departure. In the case of the companies which have credit facilities, ensure that all amounts due are checked out to accounts receivable within 24-hours of the guest departing.
  • Accountable for Banqueting cost control and the related results.
  • Produce reports on the aspects of the Banqueting Department in terms of policy and directives issued by the General Manager and F&B Manager.

To apply for this job please visit anewhotels.erecruit.co.

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