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Capitec Bank is hiring Assessor Non-Medical Claims II 1 in Bellville

Full Time

Website Capitec Bank

Capitec is a leading digital bank in South Africa, serving over 20 million retail banking customers. In 2023, we were proud to be named the "Coolest Bank" and have the "Coolest Savings and Investment Platform." Our innovative Global One solution enables seamless transactions, savings, insurance, and credit access for all our clients, regardless of income. With more than 850 branches and 14,000 employees, we are committed to growth and development for both our clients and our team.

About the role:

  • The proof of pudding is in eating”. In the realm of Insurance, it all boils down to claims.
  • Our heartbeat is to respond to client pain points and reduce frictions at the claim stage by focusing on a claims journey that is empathy-based, easy to submit claims, and fast in settlement.
  • Here at Insurance, we all possess the ability to cater for and support individuals during their most challenging times and truly make an impact.
  • If you want to make a difference and you are an experienced compassionate, customer centric Assessor, who wants to be part of an amazing team, then we’d love to hear from you – e job satisfaction is second to none.

Responsibilities include:

  • Support non-medical claims process set-up
  • Non – Medical claims assessment
  • Quality assurance and determining whether a claim was assessed correctly.
  • Fraud risk assessment by identifying potentially fraudulent claims.
  • Assessment of misrepresentation and Non-disclosure on Life Insurance
  • Identifying trends and areas of concern and escalate accordingly
  • Non – Medical claims queries and complaints
  • Stakeholder engagement

Requirements are:

  • Minimum of 3 years functional/practical experience in funeral and or life insurance claims assessment.
  • Experience in stakeholder management and client engagement.
  • Understanding of the long-term insurance industry and claims handling processes
  • Knowledge of Funeral and Life Products
  • Knowledge of relevant legal framework relating to funeral and life insurance claims

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