Job Description

• Dis-Chem Pharmacies has a position available for a Careline Representative at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.

Minimum Requirements:

Essential:

• Grade 12 / Matric
• Minimum 1 Year in Administration or Public Relations

Advantage:

• Administration, Customer Service or Public Relations Qualification

Job Specification

• Ensure accurate data capturing and completion of documentation gets done.
• Accurate Process of Transaction – TRMS – capturing and reporting.
• Ensure effective internal communication (within customer service/benefits programme).
• Escalate compliments, complaints and product sourcing to supervisor daily.
• Ensure effective external communication (customer – feedback provided).
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
• Create a central point of contact for all general queries, compliments and complaints.
• Assist customers with any enquiries and refer customers to the appropriate departments where applicable.

Competencies

Essential:

• Microsoft Office – Word, Excel, PowerPoint and Outlook
• Administration and customer relations
• English and 2nd Additional Language – Read, write, speak and understand
• Knowledge of the POPI and consumer protection act
• English – Read, write and speak well
• Communication skills
• Understanding problems and solving – problem-solving, patient and working under pressure
• Honest, trustworthy and accuracy

Special conditions of employment:

• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account