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Client Relations Specialist Vacancies at TWK Agri

Full Time

Website TWK Agri

TWK Agri is a diversified South African company involved in the agriculture, forestry, grain, financial services, and motor industries. Established in 1940, the TWK Group is headquartered in Piet Retief, Mpumalanga, and has a national footprint throughout South Africa.

Job Description

  • TWK Agri has the following vacancy available: Strategic Marketer & Client Relations Specialist within the Financial Services division at Piet Retief, Mpumalanga.

Job Summary

  • This role involves leading strategic marketing initiatives and elevate client engagement across our Financial Services division. This newly created role blends high-level marketing strategy with hands-on relationship management, offering a unique opportunity to shape the future of our brand and client experience.

Responsibilities and Duties

  • Develop and implement marketing strategies for the Insurance Group and individual JR portfolios
  • Design on boarding and engagement strategies for potential BEE brokers
  • Lead multi-channel campaigns to promote insurance products and systems
  • Drive lead generation and customer engagement across insurance sectors
  • Manage social media marketing, content creation, and performance analytics
  • Coordinate events, expos, sponsorships, and social functions
  • Oversee website management and digital growth in collaboration with Corporate Marketing
  • Prepare and manage the marketing budget and assess ROI
  • Lead brand positioning, rebranding efforts, and document standardization in collaboration with Corporate Marketing
  • Ensure compliance with legal and regulatory marketing standards
  • Analyse customer feedback and implement service improvements
  • Support customer education through newsletters, guides, and webinars
  • Manage Welverdiend Guesthouse and Pot & Plant operations
  • Contribute to employee soft skills training and development
  • Build and maintain stakeholder relationships

Qualifications and Skills

  • Bachelor’s degree in Marketing, Communications, or a related field (Honours degree would be advantageous)
  • 10+ years’ experience in strategic marketing and client relations
  • Minimum 5 years in a senior management or leadership role
  • Strong project management, analytical, and interpersonal skills
  • Bilingual (Afrikaans & English) with excellent communication abilities
  • Valid Driver’s License (Code 08)

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