MTN Group Limited is a South African multinational mobile telecommunications provider, one of the largest in the world and the largest in Africa. Its services include voice, data, and a range of digital solutions, including fintech services like MTN Mobile Money (MoMo). MTN operates in numerous countries across Africa and the Middle East, with operations in 16 markets serving around 300 million customers. The company is listed on the JSE Securities Exchange in South Africa under the share code “MTN”.

Job Description

• To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

Responsibilities

Management of Inventory Stock

• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPPs across the functional areas
• Compiles Stock Reports
• Responsible for Housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply first-in, first-out principle in Inventory control
• Responsible for physical receipting of Stock and all associated Documentation
• Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
• Responsible for POD’s retrieval
• To clean and clear stock interfaces
• Accountable for management training and OBF
• Technical returns and receipts of technical repaired phones
• Ordering of Handsets, SIM cards, SIMKITS and accessories
• EBU collections for clients from Morningside
• Interface and in transit – communicate with regional inventory controller – OMS2 & ERP
• Sourcing of IBTs
• Responsible for logging returns and returns of TECH, OBF, warranty assessments & obsolete and distressed stock
• Ad hoc and financial stock
• Responsible for filing and keeping 3 months paperwork – Metrofile – defining different transactions.
• Responsible for ensuring that Vaults are locked up all times
• Responsible for issuing of stock to CSR
• Responsible for merchandising stock, re: marking and labelling shelves inside inventory accessory stock
• Placing orders and ensuring that Insurance levels is maintained
• Receiving of stock and attending to the courier

Reporting

• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

Qualifications

Education:

• Matric

Experience:

• Customer Service
• Computer literate
• Stock control experience
• Stock control, fulfillment and distribution experience