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Customer Service Officer Job Vacancy at Boxer Superstores

Full Time

Website Boxer Superstores

Boxer Superstores is a discount supermarket chain operating in Southern Africa, with locations across every province in South Africa and in the Kingdom of Eswatini.

Boxer Superstores is a discount supermarket chain operating in Southern Africa, with locations across every province in South Africa and in the Kingdom of Eswatini. It is a majority-owned subsidiary of the Pick n Pay Group, and its focus is on offering essential, quality products at low prices. Boxer offers its own private-label products, such as “Golden Ray” and “Best Cook,” which account for a significant portion of sales in certain categories.

Purpose

  • To provide a continuous flow of accurate information to stores regarding order status and estimated time of arrivals (ETA), while addressing store queries promptly and professionally.

Minimum Requirements
Education & Experience Requirements

  • Matric is essential.
  • A Degree/Diploma in Supply Chain would be advantageous.
  • Minimum 2 years’ relevant work experience in warehousing or a similar environment.
  • Must be computer literate with proficiency in key systems.
  • Strong communication and problem-solving skills are critical.
  • Exceptional attention to detail is required.

Duties and Responsibilities
Key Responsibilities

  • Efficiently manage and coordinate all store orders, including Jab orders.
  • Maintain daily communication with store managers and regional teams to ensure seamless operations.
  • Expertly handle and resolve help desk queries in a timely and professional manner.
  • Implement and oversee effective pallet control procedures to maintain operational efficiency.

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