MTN Group Limited is a South African multinational mobile telecommunications provider, one of the largest in the world and the largest in Africa. Its services include voice, data, and a range of digital solutions, including fintech services like MTN Mobile Money (MoMo). MTN operates in numerous countries across Africa and the Middle East, with operations in 16 markets serving around 300 million customers. The company is listed on the JSE Securities Exchange in South Africa under the share code “MTN”.

Job Description

• Ensures that tangible deliverables are met

Responsibilities

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages and cash shortages
• Provide consumer advice and education / share product knowledge and technical support (basic setting up of devices)
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity

Qualifications

Education:

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization