Website Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive record of accomplishments.
The Debtors Clerk is responsible for managing the credit and collections processes of the business to ensure timely payments of outstanding invoices, reducing the risk of bad debt, and maintaining healthy cash flow. This role involves building strong relationships with customers, resolving payment issues, and working closely with internal departments to ensure accurate billing and account reconciliation.
Minimum Requirements:
- Matric Certificate and preferably the relevant post-matric qualification.
- At least 3 years’ experience and full knowledge of credit control and reconciliation.
- Proficiency in Microsoft Office, especially Outlook and Excel, is essential.
- A clear criminal/ credit record is mandatory – Pre-employment tests will be conducted.
- Must be fluent in English.
- Must have own transport.
Key Performance Areas: (not totally inclusive)
- Perform full credit control functions: debt collection, reconciliations, account monitoring, and dispute resolution.
- Prepare and submit accurate credit control reports as required.
- Monitor overdue accounts and proactively follow up via email, phone, or meetings to ensure timely payments and maintain strong client relationships.
- Accurately allocate and reconcile incoming payments in the accounting system.
- Address invoice, statement, and payment queries promptly and professionally.
- Maintain updated client records, contract details, and correspondence for compliance and account management.
- Escalate high-risk accounts to management to mitigate bad debt.
- Collaborate with sales, billing, and customer service teams to streamline invoicing and payments.
- Support month-end closing and respond to audit queries on receivables.
- Ensure adherence to internal credit control policies and procedures.
- Ensure that all housekeeping is up to date and done on time.
Key Skills and Competencies:
- Strong communication and negotiation skills.
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Good understanding of accounting principles and credit control practices.
- Proficiency in Microsoft Excel and accounting software (SAP experience will be beneficial).
- Problem-solving skills and a proactive approach to resolving issues.
- Ability to work independently as well as collaboratively within a team environment.
