PURPOSE OF THE ROLE

• The purpose of a Distribution Supervisor is to manage drivers, delivery assistants, coordinate load communications, track and expedite deliveries, ensure delivery route adherence, resolve invoice discrepancies, ensure fleet maintenance and roadworthiness, manage driver shortages, communicate with customers regarding delivery times, oversee truck washing, implement performance tracking systems, manage fuel usage, and lead the distribution team.

KEY RESPONSIBILITIES

• Providing clear and accurate instructions and load information to Delivery Driver and Delivery Driver Assistants, ensuring they are well-informed about their assigned tasks and delivery requirements.
• Monitoring the progress of Delivery Driver and Delivery Driver Assistant during delivery routes, tracking their locations, and expediting deliveries as necessary to ensure timely and efficient service.
• Conducting debrief sessions with drivers to gather feedback, address any issues or concerns, and identify opportunities for improvement in delivery operations.
• Receiving delivery route packs and ensuring all governance and payment requirements are met: Customer signatures, Customer request forms, payment slips, etc
• Invoice corrections resolve re distribution: Resolving any invoice discrepancies or errors related to distribution activities, coordinating with relevant teams to ensure accurate and timely resolution.
• Ensure the conducting of pre-trip inspections of distribution vehicles to ensure their safety, functionality, and compliance with regulations before each delivery.
• Driver scorecard and Truck scorecard: Implementing performance tracking systems and scorecards to evaluate driver performance, track delivery metrics, and identify areas for improvement in driver efficiency and vehicle utilization.
• Establishing and fostering a safe work environment and overall safety compliance.
• Operate within safety standards.
• Managing the team, including organizing daily, weekly, and monthly meetings, overseeing time and attendance, handling leave requests, and addressing industrial relations and providing relevant training.
• Conduct team meetings.
• Monitor and contribute to the overall achievement of the team’s goals.

Requirements

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven experience of at least 3-5 years in a similar position, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills – living out the company values and unique HO HOLA culture.
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast-paced past and dynamic environment.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.