The South African National Blood Service (SANBS) is an independent non-profit organization and a leader in blood transfusion services. It was formed in 2001 by a merger of seven regional blood centers. The mission of the South African National Blood Service is to provide trusted blood products and services to all patients at a world class level of cost and quality while innovating new treatments to enhance human healthcare.

Job description

KPA 1 Customer Stakeholder

• Participates in donor recruitment pilot studies which may be run at specific blood drives.
• Attends to donor queries and complaints, and reports follow up required to Donor Relations Practitioner.
• Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs i.e. talks required etc.
• Assists with arranging donor marketing functions such as media launches, donor awards and controller functions.

KPA 2 Internal Processes

• Delivers advertising material i.e. flyers, posters, banners and boards prior to the blood drive when required.
• Makes contact with the blood drive controller / peer promoters and confirms that all arrangements are in order.
• Arranges a more suitable venue in conjunction with the clinic supervisor if venue provided on the day is not suitable and includes information on the recruiter’s report form.
• Displays advertising material and directional arrows to enhance visibility of the blood drive
• Recruits and educates blood donors to ensure collection targets are met.
• Highlights risk behaviour posters to donors to ensure safe, quality blood supply.
• Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
• Puts donors at ease to ensure they have a good donation experience.
• Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
• Monitors the flow of the blood drive with guidance from clinic supervisor to reduce the waiting time
• Offers refreshments to donors as required and deals with customer service questions.
• Refers all medical questions to the Clinic Supervisor.
• Assists with setting up and packing up of the blood drive, and ensures venue is left in good order.
• Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
• Assists in arranging branch promotions, shows and exhibitions.

KPA 3 Learning and Growth

• Submits weekly donor recruitment report to the Donor Relations Practitioner, and makes recommendations to improve performance of the blood drive
• Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies done where required
• Attends required meetings and appropriate training sessions to remain informed of current field related developments and promote knowledge sharing.

Minimum requirements

Education

• Grade 12
• Marketing/Public Relations Certificate (Minimum 6 months).
• Driving Licence – Code B Manual.

Experience and knowledge requirements

• N/A

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

• Computer literacy: MS Office