Website FAIS Ombud SA
The vision of the FAIS Ombud is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services. Our mission is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints, informally and free of charge.
FAIS Ombud Client Care invites graduates to apply for Internships 2025/2026 in Pretoria, Gauteng, South Africa.
The FAIS Ombud, established in terms of the Financial Advisory and Intermediary Services Act (FAIS Act 37 of 2002), seeks to resolve complaints against financial service providers fairly and efficiently. This 12-month internship programme will expose graduates to a professional, target-driven environment, working under the guidance of experienced mentors, lawyers, financial planners, and investigators.
Successful candidates will be placed in the Client Care Department, where they will receive on-the-job training, mentorship, and hands-on experience in dealing with consumer complaints and regulatory processes.
Minimum Requirements
Applicants must:
- Be a South African citizen with a valid ID
- Hold an Office Administration Diploma (NQF 6)
- Be passionate about public service and interested in the financial sector
- Demonstrate strong academic performance
- Be computer literate and willing to work under pressure
- Be energetic, self-motivated, deadline-driven, and eager to learn
Key Responsibilities
- Register and log new complaints
- Determine whether complaints fall within jurisdiction (FAIS Act or FSOS Act)
- Guide complainants on relevant processes and jurisdiction
- Extract and summarise core complaint information
- Refer out-of-jurisdiction complaints to appropriate bodies
- Communicate with both complainants and financial service providers
- Provide administrative support within the Client Care team
Benefits of the Programme
- Exposure to working in a regulatory complaints environment
- Practical experience in legal, financial and administrative processes
- Participation in a mentorship programme under expert supervision
- Engagement with national consumer protection frameworks
- Opportunity to gain public sector work experience
