Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:

• General Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue control and management
• Handling & recording of cash & other income
• Management and administration of all front office staff including Drivers
• Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
• Interaction & liaison with all departments and areas including outsourced functions
• Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same

Key Competencies & Personal Attributes:

• Proven Front Office Management experience and a history of experience in the Hospitality industry
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier etc)
• Desire and ability to work in a fairly remote location
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s licence essential