We’re seeking a Debtors Clerk (Accounts Receivable) to join our Finance team and ensure that our financial operations are accurate, efficient, and guest-focused. If you live and breathe our values – Teamwork, Respect, Innovation, Accountability, Passion, and Integrity – we want you on our journey!

Key Responsibilities

Accounts Receivable Management

• Maintain accurate debtor accounts, ensure timely billing, and follow up on outstanding payments with professionalism and courtesy.

Guest & Client Communication

• Liaise with individual guests, corporate clients, and travel agents regarding invoices, statements, and queries, ensuring excellent service and relationship management.

Reconciliations & Reporting

• Prepare debtor reconciliations, allocate payments, and generate age analysis reports for review.

Credit Control

• Implement credit policies, monitor account limits, and escalate overdue accounts in line with hotel procedures.

Collaboration with Departments

• Work closely with Reservations, Front Office, and Events teams to ensure billing accuracy for accommodation, conferences, banquets, and other services.

Audit & Compliance

• Support internal and external audits, ensuring compliance with financial controls, statutory regulations, and company standards.

Requirements

• Matric certificate (Grade 12); finance qualification or diploma advantageous
• Minimum 2–3 years’ experience in debtors/accounts receivable – hotel industry experience is essential
• Proficiency in Opera PMS (essential);
• Strong Excel and financial reconciliation skills
• Excellent interpersonal, negotiation, and problem-solving skills
• Professional, detail-oriented, and deadline-driven
• Must hold a valid South African ID

Key Competencies

• Numerical Accuracy – High attention to detail with a passion for precision in financial records.
• Communication & Negotiation – Able to handle debtor queries and collections diplomatically.
• Accountability – Takes ownership of debtors’ ledger and ensures timely resolution of issues.
• Team Collaboration – Works seamlessly with finance and operations teams.
• Integrity & Professionalism – Maintains confidentiality and upholds financial ethics.