Website M-KOPA
M-KOPA is a fintech company operating in Africa that provides asset financing through a pay-as-you-go model for essential products like smartphones and solar home systems.
M-KOPA is a fintech company operating in Africa that provides asset financing through a pay-as-you-go model for essential products like smartphones and solar home systems. The company uses mobile money payments and connected device technology to underwrite loans for underbanked customers and facilitate financial inclusion.
Your Impact:
- Sales & Customer Engagement
Sell financed phones, cash phones, and SIM cards. Greet customers warmly, explain product features and financing options, and help them choose the right solution. - Customer Support & Service
Assist with RICA registration, payments, and after-sales support. Handle queries and complaints professionally, ensuring every customer leaves satisfied. - Brand Representation
Maintain a clean, organised counter and display area. Uphold M-KOPA’s brand standards and retail partner store rules at all times. - Stock Management
Track and count stock daily. Receive deliveries, support field reps collecting or returning stock, and report discrepancies. Complete daily paperwork and assist with monthly stock takes. - Team Collaboration
Communicate regularly with your Field Sales Manager and Channel Operations Manager. Share updates, flag issues, and contribute to a high-performing retail team.
Must-Have Qualifications:
- Demonstrable experience in retail or sales, ideally in mobile or consumer electronics.
- Proven ability to sell consultatively, handle objections, and close deals in a fast-paced environment.
- Strong attention to detail and accuracy in stock handling and reporting.
