Website Empact Group
For over 22 years, Intercare Group has been dedicated to making people feel better and enhancing access to affordable, quality, integrated healthcare. With a network of 28 medical and dental centres and a range of online health services, including nurse-led clinics, Intercare provides comprehensive primary care access to over a million patients annually across South Africa.
CRITICAL OUTPUTS
Deliver Quality Customer Service & Patient Satisfaction
- Ensure a seamless patient experience by fostering strong relationships with patients, professionals, and stakeholders.
- Implement and oversee hospital processes to maintain service excellence and patient safety.
- Drive patient satisfaction surveys and respond to feedback for continuous improvement.
Ensure Sound Operational Practices
- Manage hospital operations in line with Intercare’s strategy and operational model.
- Lead hospital-specific best practices, ensuring efficiency and compliance.
- Monitor and audit hospital processes to maintain high standards of clinical and operational performance.
Achieve Legislative Compliance & Clinical Excellence
- Ensure adherence to all healthcare regulations, SANC guidelines, and Intercare policies.
- Maintain compliance with infection control, safety, and quality standards.
- Manage licensing, governance, and regulatory requirements.
Drive Financial Sustainability & Business Growth
- Develop and implement strategies to achieve financial targets and operational efficiency.
- Oversee budget management, cost control, and risk mitigation.
- Foster professional relationships to drive hospital utilisation and growth.
Provide Effective Leadership & People Management
- Lead and develop hospital staff, ensuring engagement, performance, and alignment with Intercare’s values.
- Drive training, mentorship, and continuous development initiatives.
- Oversee staffing levels and human capital processes to optimise hospital operations.
REQUIREMENTS
Education:
- Diploma in General Nursing / B Cur Degree or relevant nursing qualification with SANC registration.
Experience:
- 5-10 years of management experience in the private healthcare sector, OR
- 5 years of nursing experience with at least 2 years in a management role.
Additional Requirements:
- Code 8 driver’s license and own transport.
- Computer proficiency (MS Office).
- Strong leadership, problem-solving, and communication skills.
- Sound knowledge of healthcare legislation, financial management, and business principles.
- Ability to work in a high-pressure environment with on-call and overtime availability as required.
