Pragma is a South African-headquartered company that specializes in enterprise asset management (EAM) solutions for asset-intensive industries. Founded in Cape Town in 1990, the company has grown into a global organization with a network of offices and partners in countries including the Netherlands, Mexico, and the USA.

You will enjoy working in a fast-paced environment where IT is seen as a competitive advantage. You will get exposure and experience with a wide variety of applications and systems. You will have opportunities to attend both internal and external training courses in order to develop your career. The ideal candidate should have great troubleshooting skills, pay attention to details and have a good working knowledge of computer hardware and software.

Minimum Requirements

• An A+, N+, MCSA or equivalent qualification
• A minimum of 2 years in an IT administrator role
• Administering Microsoft Active Directory
• Installing desktop operating systems
• Installing and supporting Office 365 Applications
• Experience with ticketing systems and work scheduling
• On Key experience is advantegous

Duties & Responsibilities

• Administers the service request queue and IT mailbox
• Assists with remediating desktop security threats
• Resolves service requests according to SLA
• Managing issuing and return of work orders
• Creates/amends/deletes user accounts in all systems
• Attends meetings and updates documentation
• Processes invoices for payment