Website Motor Industry Barganing Council (MIBCO)
The Labour Relations Act Provides for the self-regulation of Industries through the medium of Bargaining Councils. MIBCO is a Bargaining Council as envisaged in the Act whose mission is to create and maintain industrial peace and stability in the Motor Industry.
Duties and Responsibilities
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
- Conducts preliminary investigations.
- Liaises with relevant stakeholders to resolve complaints.
- Provides customer services to all stakeholders via telephonic and other customer contact methods.
- Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.
Requirements
Qualifications
- Matric (Grade 12)
- Call Centre / Financial / Administration Certificate or equivalent advantageous
- Knowledge and experience of Funds processing.
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Intermediate computer skills
- Experience within a call centre environment will be advantageous.
