Job Description

• The Role is responsible for monitoring store efficiencies, leading store management, and identifying business opportunities in an area, in order to achieve Operational KPIs (including sales and profit targets).

Responsibilities

Sales Growth & Profitability Analysis

• Analyse sales & profitability reports in order to provide feedback to Store Management on required operational actions timeously and monitor & provide insights to Line Management on operational efficiencies.

Leadership & Strategy:

• Contriburdting to the development of the Operations strategy in line with business strategy & growth. Leading and driving the Store management teams within an area to achieve Area Dashboa KPIs & operational strategy.
• Identify and drive training needs, coaching, and development with a key focus on Talent management, performance management, and succession planning.

Customer Experience:

• Monitor and review the implementation of customer experience processes (through regular store visits, photos, etc.) to ensure a culture of exceptional customer service.
• Provide customer-related feedback to support center teams (buyers, marketing, etc.) in order to influence customer-centric decision-making.

Risk Management:

• Conducting compliance reviews through weekly exception reports (e.g. COMO & weekly hanger counts etc.) and regular store audits ensuring overall compliance with policies and procedures.

Business Development:

• Identify new opportunities to increase sales and brand awareness through new store site evaluations to provide input to feasibility study; in-store marketing, comp shops, and partnering and participating in local events and product and trade post-mortem & strategy recommendations.

Qualifications

• NQF level 5 or equivalent
• 3 Years’ experience in an Operations managerial position
• Sales & Service management.
• Financial planning & budgeting.
• Retail market intelligence & awareness.
• Computer literacy.
• Basic labour legislation.
• Retail understanding, understanding of brand & customer.
• Valid driver’s license.