The Individual will primarily be responsible for, but not limited to the following:

• Develop and implement the organization’s ICT infrastructure strategy in alignment with business goals.
• Assess current infrastructure, identify gaps, and propose solutions to optimize performance, scalability, and security.
• Prepare and manage budgets for ICT infrastructure projects and operations.
• Oversee the design, deployment, and maintenance of on-premises and cloud-based infrastructure, including servers, storage, and networking.
• Lead the implementation of high-availability solutions to ensure business continuity and disaster recovery.
• Manage and maintain cloud infrastructure platforms such as Microsoft Azure or AWS.
• Ensure the secure and efficient operation of the organization’s network, including LAN, WAN, VPNs, and wireless technologies.
• Implement and manage robust cybersecurity measures, including firewalls, intrusion detection/prevention systems, and endpoint protection.
• Ensure compliance with relevant security standards and data protection regulations.
• Monitor and optimize the performance of ICT infrastructure, ensuring uptime and reliability.
• Manage ICT support and ensure timely resolution of incidents and service requests.
• Maintain accurate documentation of infrastructure assets, configurations, and processes
• Monitor and optimize the performance of ICT infrastructure, ensuring uptime and reliability.
• Manage ICT support and ensure timely resolution of incidents and service requests.
• Maintain accurate documentation of infrastructure assets, configurations, and processes
• Plan, execute, and oversee ICT infrastructure projects, ensuring delivery on time, within scope, and on budget.
• Collaborate with cross-functional teams to support infrastructure requirements for organizational projects
• Stay informed of emerging technologies and trends in IT infrastructure, including virtualization, containerization, and hybrid cloud solutions.
• Recommend and implement innovative solutions to drive efficiency and competitive advantage.
• Develop, monitor, and review ICT Infrastructure policies, procedures, standards and process flows
• Ensure adherence to all related policies, procedures and applicable regulations
• Contribute to the development of and maintenance of the risk register of ICT Infrastructure
• Compile reports and other relevant documentation for internal stakeholders
• Collaborate with Audit, Risk, Governance and Compliance functions in respect of monitoring and implementing compliance processes
• Respond to audit findings
• Recommend actions on the improvement of systems and practices for the ICT Infrastructure Sections
• Responsible for functional budget and overall financial management of the ICT Infrastructure Section
• Manage ICT Infrastructure Service Level Agreements (SLA) with service providers
• Ensure cost optimisation measures are in place within the Section
• Implement and effectively manage the approved budgets, procurement plans, report variances, and monitor the implementation of remedial actions to minimise impact
• Define and convert the Customer Experience through Digitalization
• Build client relations by demonstrating professionalism, appropriate self-confidence, a facilitative communication style, and constructive response to client needs
• Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative and flexibility
• Educate management on ICT Infrastructure concepts by using internal control frameworks and other leading practices to design adequate and effective internal controls
• Establish and maintain lines of communication and systems of reporting within the organisation
• Make presentation on ICT Infrastructure activities within the NHBRC
• Lead and mentor a team of IT professionals, fostering a culture of collaboration and excellence.
• Manage relationships with external vendors and service providers, ensuring high-quality service delivery and adherence to SLAs.
• Conduct regular performance reviews and implement professional development plans for team members.
• Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance with NHBRC Policy.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Computer Science or Information Technology
• Minimum of 5 years of experience in ICT infrastructure management.
• At least two certifications in the following:
• CCNP,
• CCNA,
• Windows Server certification,
• Microsoft 365 certification,
• AWS Cloud certification,
• Azure Cloud certification,
• CISSP
• Proven experience with Microsoft Azure, AWS, or other cloud platforms.
• Strong knowledge of network architecture, virtualization technologies (e.g., VMware, Hyper-V), and storage solutions.
• Expertise in managing enterprise-level network environments, including LAN/WAN, firewalls, and VPNs.
• Advanced understanding of cybersecurity frameworks, tools, and best practices.
• Proficiency in operating systems such as Windows Server, Linux, and Unix.
• Hands-on experience with disaster recovery and business continuity planning.
• Familiarity with infrastructure automation tools such as Terraform, Ansible, or Puppet.
• Experience with ITIL frameworks and service management practices. Preferably