Website Road Accident Fund
Road Accident Fund is a social security Fund that provides compensation to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.
Key Performance Areas
Offer Management
- Quality assure the type of offer made.
- Identify and correct any defects in consultation with the originator of the offer.
- Provide recommendations to the manager and team leader on settlement offers.
- Communicate approved offer.
- Request payment to be made.
Exeption Handling
- Assess the basis of the rejected offer.
- Make necessary adjustment on the initial offer and communicate.
- Suspend the claim until the dispute is resolved.
Quality assurance
- Ensure that legal costing processes are implemented and maintained at the highest standards.
- Maintain the implementation of an unusual occurrence procedures
Administrative support
- Document and upload offers on the system.
- Adequate provision of administrative support.
- Deal with/and respond to correspondence.
- Produce documents, briefing papers, reports and presentations.
- Assist with typing and editing briefs, technical papers, letters to various parties, and memos..
Reporting
- Track and report against set objectives and targets.
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.
Stakeholder management
- Maintain healthy relationships with all stakeholders.
- Follow up and feedback to all stakeholders to keep them updated on the status of a query.
- Respond to queries within the predefined turnaround times.
Qualifications
- Bachelor’s Degree/Advanced Diploma in a Health Sciences or Law related qualification.
Experience
- Relevant 3 years’ experience in an insurance related environment.
