Website FlySafair
FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Description
- Responsible for ensuring all staff conform to the required standards of services and efficiency;
- Ensure service providers comply with procedures in place;
- Monitor the Service provider SLA;
- Monitor and supervise the daily operations;
- Continuously improve quality standards;
- Ensure sufficient staffing levels across all departments, including service providers and internal staff;
- Responsible for the daily operational planning;
- Ensure all staff are on duty and in full uniform;
- Monitor company communication platforms and ensure that all requests are auctioned;
- Ensure check-in counters are open, on time and maintained as required (airport specific requirements);
- Plan, monitor and evaluate the delay process effectively, efficiently, and professionally;
- Complete the daily shift report and any delay reports as required;
- Attend and conduct shift briefings with service providers and ticket sales;
- Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
- Monitor OTP, schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
- Ensure the ground handler is sufficiently equipped with radios, cell phones etc.;
- Report equipment shortages to the relevant departments;
- Ensure there is enough stock on hand, stickers, manual handling stock etc.;
- Investigate incidents/irregularities and report to the station in charge;
- Ensure disciplinary action is taken for non-compliance;
- Address complaints promptly, conduct investigations, and provide feedback in a timely manner;
- Ensure a detailed handover is prepared for the next shift;
- Maintain cleanliness and tidiness in the office;
- Ensure that the equipment/devices are maintained, secured, and handled with care;
- Delegate responsibilities as required;
- Perform spot checks on all internal and external stakeholders;
- Attend meetings with internal and external stakeholders;
- Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
Requirements
- Grade 12 or equivalent;
- Travel Degree or Diploma (Advantageous);
- Minimum of 2-4 years’ experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
- No criminal or credit record;
- Must be willing to work shifts and on weekends;
- Airside and terminal knowledge;
- Must have knowledge of airport operations;
- Computer literate;
- Excellent communication skills;
- Conflict resolution skills;
- Dealing with confidential information;
- Leadership skills;
- The ability to work well under pressure;
- Practice good time management and willingness;
- Customer focus and service orientated;
- Solid computer literacy;
- Excellent phone etiquette.
Personal Attributes:
- Professional;
- High integrity;
- Customer service orientated;
- Team player;
- High degree of patience and assertiveness;
- Reliable and dependable.