First National Bank (FNB) is one of the “big four” banks in South Africa and a division of the financial services conglomerate, FirstRand. It provides a full range of banking and financial services to individuals, businesses, and corporations. An acclaimed mobile banking app and online banking platforms that offer secure and convenient access to financial services, including Secure Chat for customer support.

Are You Someone Who Can

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Comply with governance in terms of legislative and audit requirements
• Monitor / manage / close dormant accounts to increase retention of client base and decrease cost
• Monitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.
• Monitor and manage the collection process to increase efficiencies and increase recovery
• Gather and distribute relevant business information
• Manage personal development to increase own skills and competencies

You Will Be an Ideal Candidate If You Have

Additional Information

• 2-3 years’ experience in credit, collections and/or recovery
• Experience on Hogan and Plexis, will be advantageous
• Account risk management
• Payment arrangements
• Proactive risk management of current accounts

Qualification

• Higher Certificate at NQF Level 5
• Diploma or Degree in relevant field would be advantageous
• Equivalent qualification