Website PricewaterhouseCoopers (PwC)
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity
Key Responsibilities
- Maintain and evolve the service vision, ensuring product teams deliver a cohesive, user-centred experience.
- Define, map, and continuously refine end-to-end journeys, ensuring alignment across Agile squads and workstreams.
- Develop service blueprints that connect UX/UI designs with backend systems, workflows, and customer support.
- Act as a bridge between UX/UI, product, business and development teams, ensuring the app’s interface and interactions align with the overarching service vision.
- Facilitate workshops and drive cross-team alignment to resolve dependencies and optimise workflows.
- Conduct research and usability testing, ensuring service improvements lead to measurable business and user outcomes.
- Support backlog prioritisation, balancing desirability (user needs), viability (business impact), and feasibility (technical constraints).
- Advocate for service-led decision-making, ensuring that teams consider the entire ecosystem, not just digital interactions.
Key Skills & Experience
- Expertise in service design methodologies (journey mapping, blueprinting, systems thinking).
- Ability to conduct high-level design to define core service structures and flows before detailed UX/UI execution.
- Experience aligning multi-disciplinary teams (design, development, operations, business).
- Strong facilitation and stakeholder engagement skills, with the ability to drive alignment across multiple squads.
- Deep understanding of UX/UI principles and how interfaces connect to broader service flows.
- Research and data analysis capabilities to inform evidence-based decision-making.
- Familiarity with Agile delivery methods, including product roadmaps, backlog prioritisation, and iterative development.