First National Bank (FNB) is one of the “big four” banks in South Africa and is the oldest bank in the country, with origins dating back to 1838. It operates as a division of FirstRand Bank Limited, a large financial services group listed on the Johannesburg Stock Exchange. FNB’s headquarters are located in Johannesburg.

Job Description

• To ensure business value through the optimal integration of policies, processes, people and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.

Job Responsibilities

• The Product House Process Engineer Specialist plays a key role in maintaining and optimizing internal processes within a lean operating model, where execution is outsourced to a POP team.
• This role ensures governance, process hygiene, and continuous improvement across the Product House function.

Key Responsibilities

Process Maintenance & Governance

• Oversee and maintain existing Product House processes.
• Conduct bi-annual process reviews to ensure compliance, hygiene, and alignment with governance standards.
• Act as a liaison with POP to ensure outsourced processes are effectively managed.

Process Transformation & Optimization

• Lead or support new initiatives involving process design and transformation.
• Collaborate with stakeholders to document new processes and identify areas for improvement.
• Resolve bottlenecks in existing workflows and drive optimization efforts.
• Ensure all process changes are well-documented and integrated into the governance framework.

Skills & Competencies

• Effective stakeholder engagement and change management skills.
• Analytical mindset with a focus on identifying inefficiencies and driving improvements.
• Familiarity with governance frameworks and outsourced operating models.
• Strong process design and documentation capabilities.

Qualifications and Experience

• Experience in Nimbus or any other processing tools
• Qualification: Process Engineering or Industrial Engineering qualification
• 3 -5 Years in a process environment

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations