We’re seeking a Restaurant Manager to oversee the smooth operations of our pool food and beverage service. This is a key leadership role focused on delivering exceptional guest experiences, managing a passionate team, and ensuring operational excellence. The successful candidate will also assist in other outlets when required, ensuring a seamless and consistent dining experience throughout the hotel.

Key Responsibilities

Lead & Manage

• Develop and implement operational plans to ensure smooth and efficient service at the pool for all food and beverage services
• Oversee all aspects of operations, including staff scheduling, inventory management, and guest service.
• Build and maintain strong supplier relationships.
• Monitor progress, evaluate results, and adjust operational strategies as needed.

Guest Experience

• Champion outstanding guest service that exceeds expectations and builds loyalty.
• Respond promptly and professionally to guest inquiries, complaints, and requests.
• Monitor guest feedback and implement changes to continuously improve service quality.

Financial Performance

• Implement strategies to maximize revenue and profitability at the Pool Restaurant.
• Monitor sales data, control costs, and identify opportunities for improvement.
• Manage budgets, inventory, stock control, and operational expenses.
• Ensure accurate reporting of sales, staff costs, and supplier accounts.

People & Team Management

• Recruit, train, and mentor restaurant staff while creating a culture of teamwork and excellence.
• Manage performance, provide feedback, and conduct annual appraisals.
• Oversee restoring, payroll, leave, and disciplinary procedures in line with policies.
• Foster a welcoming and professional environment for both guests and employees.

Operations & Compliance

• Ensure compliance with health, safety, and hygiene regulations.
• Develop and implement SOPs in alignment with the Outlet Manager’s guidelines.
• Maintain a clean, safe, and well-presented dining environment.
• Manage ordering, inventory control, and waste reduction practices.

Assist in Other Outlets

• Support other restaurants operations when required to ensure consistency across all dining outlets.

Requirements

• Hospitality Management qualification (advantageous)
• Minimum 2–3 years’ experience in a restaurant management role

Preferred Skills

• Strong leadership and team motivation skills
• In-depth knowledge of food and beverage operations
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in Microsoft Office and restaurant systems (Micros-Symphony, Opera, Dine plan)
• Passion for hospitality and a commitment to exceptional guest service